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I was surprised by how quickly the owner of Great Coates Motors contacted me personally; it was within hours of you returning from your meeting and passing the enquiry.
This followed up by a clear and precise quote, the next day we arranged an appointment date for the following week to make the repair and I dropped the car off at the agreed time, prior to the weekend.
They had the car for a few days over the weekend and I got a call to say the vehicle was ready for collection, no fuss, nice and clean, the exact price quoted, I was delighted with both the service, the staff and the turnaround time.
I would have no hesitation to travel the 40 mins for a repair again, nor in passing your recommendation to use Great Coates Motors to my friends, thank you for the introduction”.
Steve Kirby
Quite simply, Great Coates Motors (GCM) are an unbelievable company!
GCW are very selective over which businesses we choose to work with due to our high expectations and standards which we pride ourselves on. Allan and his team always provide an exceptional service, consistently, acting with integrity, efficiency, and professionalism that is literally holy grail! Their energy to helping and supporting our needs is limitless and around the clock where nothing is ever too much trouble. Even on a Sunday when we have required a last minute request for the Monday, they delivered without fail!
From inception to completion with any rental, repair or maintenance work for our large fleet of vehicles the service has been outstanding; prompt replies, continual communication daily with vehicle updates, progress and estimated return times alongside real time info, offering a collection and drop off service. This helps makes our busy working days hassle free, convenient and seamlessly smooth.
GCM never undertake any additional works without consulting the team first providing a thorough and detailed account of everything. They maintain their own database for our fleet which gives another safety net to ensure timely services and MOTs are carried out. Most importantly they are trustworthy and reliable, providing excellence across every facet of your business. They have extended these services to our team, personally, which has been hugely appreciated especially on one occasion when towing their car from home to GCM on a weekend!
GCM are one of the best companies we’ve encountered and had the privilege of working with — top quality, organised, highly professional and a friendly bunch who we always feel in safe and honest hands with.
Well done to all at GCM – no doubt at all we will be highly recommending you!
Myles Shaw
Managing Director
I contacted Allan Mccartney on Monday morning at 08.30 after not being able to start my van.
I explained my concerns for the condition of the battery after the van had been stood still for just over three weeks.
Allan’s PA called me within five minutes to advise me that they had a presence in Healing and they would be with me within 10 minutes.
The extremely polite gentlemen jump started the van back to life.
I immediately drove to Great Coates Motors to have the van inspected.
Within 30 minutes, the battery was deemed unsatisfactory and a replacement installed.
On completion, the vehicle was sanitised and handed over to me.
I can highly recommend Allan and his team for their prompt and efficient service.
Well done Team Great Coates Motors.
Best regards,
Garry Ornsby.
Director.
Whenever I visit a business, I’m always keen to see at first hand the culture of the company and if it’s living up to the social media that it portrays. It’s important that the impressions that are implied, mirror the expectations of the first engagement.
My car is quite old, and I’ve never felt I have been treated any different to say someone having a new car. Even to the extent when available a courtesy car has been offered for jobs that are not going to finish in the day, thus enabling me to be mobile.
Having visited Great Coates Motors on 3 occasions, I can confirm that expectations meet the portrayal. I’ve always been welcomed with a smile, offered a complimentary drink and if staying whilst the car is done, made use of the WIFI connection to get on with some work.
A major point for using Great Coates Motors is that a complex repair they took on was rejected by several garages, which would mean me buying another car. They got on with a complicated repair, saving the car and added expense of replacing the whole car.
Both during the work being carried out and after the work has been done, I’ve been informed about the progress, be it personally or over the phone.
I can therefore highly recommend Great Coates Motors as your choice for your motoring needs.
Philip Burrluck — Not Just Travel
Managing Director
I had the pleasure of acquiring a new lease van from Alan at Great Coates Motors recently, and I cannot express how impressed I am with both the vehicle and the exceptional service provided by Alan and his team. As a mobile tradesman, having a reliable and efficient mode of transportation is essential for the success of my business. From start to finish, the process of acquiring this van has been nothing short of seamless, and the positive impact it has had is undeniable.
Since acquiring the new van, I have noticed a significant positive impact on me personally. I no longer worry about the reliability of my vehicle or the stress of unexpected breakdowns, allowing me to focus my energy on serving my clients and growing my business.
From a business perspective, the impact has been even more profound. The increased efficiency and professionalism afforded by my new van have enhanced my reputation as a mobile locksmith and security engineer. Clients are impressed by the reliability and professionalism that the van represents, and it has helped me to secure new contracts and expand my client base.
In conclusion, I cannot recommend Great Coates Motors highly enough. Alan and his team have exceeded my expectations in every way, and I am extremely grateful for their exceptional service and support. If you’re in the market for a new vehicle, whether for personal or business use, I urge you to visit Great Coates Motors. You won’t be disappointed.
James Hazeldine
Apex Protects Ltd
Dear Allan,
Here at Abbys we pride ourselves on going the extra mile for our customers, and it is so refreshing to find another company who has the same ethos and work standard.
When our Nissan Navara Pickup developed a small problem, we popped to the garage to see what the problem was, everything was re-set and Ash explained that if it happened again the vehicle would need to go to Nissan as this problem would be covered by warranty.
A few days later the same problem occurred again, we called Ash and within no time the Pickup was booked in at the Nissan dealership.
On the day I drove the car to work as normal, a driver was waiting to collect and take our vehicle to Nissan, and later the same day the car was returned to me.
Having a new car serviced at Great Coates Motors, whilst still under warranty with the manufacturers, is clearly not a problem. Our car is back working fabulously and we would not hesitate to recommend Great Coates Motors to everyone for both old and new cars.
Kind regards,
Liz Parry
Fab garage. Collected and dropped off my car at a time that suited me. Great value and very good service
I’ve been going here for just over a year now and every time the service has been exceptional.
Booked on line – car collected and dropped back with no problems or queries
Yes I am happy with the service.
No complaints, very happy with everything on the whole.
Pick up and delivery on time great service have recommended to family and friends
Prompt turnaround, kept informed
Collected my car and returned my car free of charge very happy
Would recommend this Garage.
Extremely efficient and helpful
Great service from pick up to drop off – kept me informed of necessary repairs and how much it would cost. Full recommended
From the booking of and arranging the collection of my car, they were professional throughout.
Amazing service, reasonable price, will definitely use these people again in the future.
Great all round service
Very friendly, informative and great service
Felt like a new car when i got it back
Easy online booking system, swift collection, great customer service and timely drop off. All in all I couldn’t wish for a better service. Thank you
Staff really friendly and helpful. Work completed in great time and happy with the price.
Booked from abroad with helpful friendly staff. Picked up and dropped off vehicle in timely manner. Could not have wished for a more efficient and professional service. Will definitely be using again.
Fast, flexible, helpful – great service from Great Coates Motors as always.
I have been using Great Coates Motors for a number of years now and have always received a brilliant service. Quick to respond on matters and work around times that suit me best. Would definitely recommend to anybody
From start to finish had constant contact with the garage. They were efficient and picked my car up 8am prompt and called me to advise of problems with the car.
I’ve used Great Coates motors for years. They are always great. Efficient and helpful.
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